Managed IT Services

Datawest’s managed IT services include fixed monthly service agreement which is charged as a fixed rate per staff member per month, or Infrastructure Support Assurance (ISA) packages which are purchased in block hours at a reduced rate. We also offer casual rates if you require support on an infrequent basis.

Datawest breaks down your IT needs into a single monthly invoice giving you a predictable IT budget and reducing your management time. Some of the services Datawest provide as part of our managed services offerings include;

Security

  • Configuring and managing firewalls
  • Networking monitoring
  • Updating virus, spyware and malware definitions
  • Emergency services

Maintenance

  • Onsite and remote support
  • Server and workstation backup
  • Patch management, assuring software is current and secure including updates, new releases and maintenance
  • Desktop and laptop maintenance, repair and replacement
  • Server and network maintenance, repair and replacement